Customer Service

We at the BRI can't change a whole lot in this confusing world, but we can at least try to break the mold on how Customer Service is thought of. That's why we created this page. If you've run into any snags while trying to join up or order books, then we are here to help you. And we're not just saying that. We actually are here to help you! While we always work to not have problems to begin with, should we slip, we'll do our best to make the solutions less difficult than the problems.

Our site is only as good as you tell us it is. If you have any concerns, you can talk to an actual person(!) by calling us at (888) 488-4642 x 100. If you'd prefer to leave the calling to us, then just jiggle our handle, or email us directly at mail@bathroomreader.com. Let us know what's up, and leave your phone number and a good time to call, Pacific Standard Time. You can also write to us at:

Bathroom Readers’ Institute
P.O. Box 1117
Ashland, OR. 97520

We'll do everything possible from our end to keep you as a happy BRI member for years to come. You see, in this era of ME ME ME, there are still some people out there who are thinking of YOU YOU YOU!

So thank you. And come again.

If you're having a problem accessing your account, there are two possibilities. The first is that you're using the wrong password. If you've forgotten your password, just go to the Sign In page, enter your email address and click on "Forgot your password." Your password will then be sent to you via e-mail.

The other possibility is that you're using your old BRI Member account, which no longer works with our new store.

We’ve upgraded the store to make the process of getting books from us faster, easier, and smoother. But of course with anything new, there’s always a bit of tweaking that still has to happen. What that means for you, our loyal fans, is that even if you’re a returning customer you’ll need to set up a new account within the new store.

You can do it the first time you place an order. You’ll see this screen:

Click on Create New Account, and you’ll be set to go.

Or you can do it now, while you’re thinking about it, even if you aren’t quite ready to place an order. Go to the Register page and you can sign right up.

Once you do this, you’ll be able to see any orders you place with the new store, track the shipments, see the status of any backordered books, and manage your personal information.

Because this is a new system, orders placed through the old store will no longer be visible to you. We know it’s a pain, but if you have any questions about those old orders—that’s any orders placed before February 15, 2010—you can contact orders@bathroomreader.com, and we’ll look into them personally.

Tracking:
Orders placed online via our store can be tracked by signing in to your account. Just log in with your email address and password; then click on "Account". You will be able to see the status of your order, including the tracking number when provided by the shipper.

Questions:
If you have questions about your order, contact customerhelp@TheRetailerPlace.com. Customer service representatives are available from 9 AM to 6 PM CST Monday-Friday. Your email will be answered within 6 hours of receipt (provided it is received during business hours).

Damaged items:
If an item arrives damaged in any way, email customerhelp@TheRetailerPlace.com. Include your name, the purchase order number from your packing slip and as much information as you can about the damage. We will respond to your email in 24-48 hours.